BluePhone Personal Tech Experts Ranked As “Notable Remote Support Vendor” in Parks Associates Paper

From December 2008 Paper Titled, “Remote PC Support Services: Enhancing Capabilities”

Sammamish, WA – January 16, 2009 – BluePhone (www.bluephone.com), the Personal Tech Support hotline that helps consumers get maximum value out of their tech gear by eliminating the hassles, fears and runarounds when resolving problems with computers, peripherals and digital devices, was ranked as a “Notable Remote Support Vendor” in the December 2008 paper from Parks Associates (www.parksassociates.com) titled,  Remote PC Support Services: Enhancing Capabilities. The paper was authored by Kurt Scherf, vice president, principal analyst, Parks Associates.

Remote PC support services are a fast-emerging industry, estimated by Parks Associates in the report as a “$650 million business in the U.S. at present.”  The report went on to say that “…In the last few years, a number of third-party vendors, retailers, and broadband service providers have entered this space, employing agents and utilizing software clients and other remote tools to initiate remote support sessions. As opposed to blind telephone support, an agent is able – upon receiving permission from the customer – to take over control of a home computer and run diagnostic, maintenance, and break/fix services.”

This because “consumers are recognizing that the complexity of their home IT problems and their lack of time to fully understand and solve these problems on their own means that they will be turning more home technology services over to professionals.”

"The market for digital home technology support is one of the most dynamically-growing segments,” says Scherf. “As consumers grapple with ever-more complex digital home technology headaches, ‘DIY’ is quickly becoming ‘do-if-for-me,’ which opens up significant opportunity for many players.”

BluePhone Personal Tech Experts (www.bluephone.com) are extensively trained and certified to resolve nearly any computer software problem, offer expert advice, and troubleshoot and fix hardware issues. Calls can be ad hoc or scheduled, and members can communicate with their Personal Tech Experts via email, chat and phone -- any time of the day or night.

Common issues solved by BluePhone include PC and Mac troubleshooting such as tune ups to improve speed and performance; spyware/antivirus and security; installing and learning new software; fixing printer glitches; setting up home networks; upgrading and migrating to Vista; downloading music to an iPod; uploading pictures from a digital camera; and much more.

Trusted and personal service is another hallmark of the BluePhone membership: at sign up members are assigned their own Personal Tech Expert who gets to know each of their BluePhone member’s hardware/software configurations. And for fast and efficient service regardless of time of day, Personal Tech Experts can access any member’s previous issues, problems and resolutions.

Customers are raving about BluePhone: since its launch in October 2008, BluePhone has generated a satisfaction rating of 98% for its 96% resolution rate -- setting new industry benchmarks.

Register for the BluePhone two-week free trial and enjoy full, unlimited access to BluePhone's Personal Tech Experts. You can finally get your PC tuned-up, set the internet filters for the kids, or upload those pictures to Facebook. You'll see why we have a 98% Customer Satisfaction rating.

About BluePhone

BluePhone was founded to “demystify technology” and help its members get the most from their technology investments by eliminating the hassles, fears and runarounds of resolving problems with computers and digital devices. BluePhone Personal Tech Experts are certified solution engineers who diagnose and fix problems that plague computer users – security (spyware, antivirus, spam, firewall), configuration (software, hardware, peripheral devices), and performance (slow speed, crashing, and tune-ups).  BluePhone Personal Tech Experts are extensively trained and certified to resolve nearly any computer software problem, offer expert advice, and troubleshoot and fix hardware issues. Services are delivered via desktop sharing technology to remotely access the member’s computer after receiving permission. BluePhone membership includes unlimited assistance for all the computers in a household (up to 3 PCs or Macs) for $199.95 per year, or monthly membership for $24.95, or one-time service calls for $89. BluePhone offers a money back guarantee. Members get assistance 24 hours a day, 365 days a year by phone, email, chat or remote computer access.  For additional information, visit www.bluephone.com or call 877-442-BLUE (877-442-2583).

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Contact:

Seth Geisler
Martin Levy Public Relations
858.610.9860
seth@martinlevypr.com